Your Instagram automation stopped: is it the profile or the system?
Most people looking for support or a tutorial hit the same wall: the automation does not connect, comments get no reply or the Direct message never arrives. This independent guide helps you isolate what is under your control: account type, permissions and how the official Instagram API behaves.
Independent content by InstaNinja, not affiliated with ManyChat or any other platform. Account, plan, billing or refund matters must be handled in the official help center of the platform that charged you.
The automation will not connect
- The account must be Professional (Business or Creator) — you can switch inside Instagram in seconds.
- In message privacy settings, tool access to messages must be enabled.
- Two tools competing for the same permission usually break the connection.
Comments on posts or Reels get no reply
- Meta only delivers comments from posts published after the automation was connected.
- Comments flagged as spam, containing links or from restricted accounts may not fire an event.
- Keywords with accents, plurals or extra spaces change the trigger.
The Direct message never arrives
- Messages from accounts that do not follow you land in the Requests tab.
- Meta defines a time window for replying outside a recent interaction.
Practical test: find out if your profile replies
- Connect your professional Instagram account through the official Meta login — no password shared.
- Keep only one tool connected during the test.
- Publish a test post or Reel with a short keyword without accents.
- Comment the keyword from another profile and watch the reply in the comment and in the Direct.
The official API reduces risks linked to unauthorized integrations, but no tool can guarantee the complete absence of platform restrictions.